Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon-neutral transportation services for the cruise industry in Victoria, British Columbia. As the exclusive supplier of buses on behalf of the Greater Victoria Harbour Authority (GVHA), PNWTS provides motor coaches and double-decker buses for shore excursion tours and shuttle connections for cruise lines and is the sole provider of dispatch services on the Terminal. We are looking for a positive and energetic individual to join our dispatch team.

Wage:$24.49/h training / $27.50/h regular

Job Description

Coordinate daily tour and shuttle activities to ensure company standards and allotted time frames are achieved.

Your Work Will Include:

  • Assign and schedule work to drivers through our Proxy System
  • Maintain an accurate record of assigned driving activities on our dispatch board
  • Assist drivers with any pertinent information related to their assignment
  • ¬†Maintain a constant flow of communication to the Pier side team and drivers regarding assignments
  • Monitor computer and track vehicles through the GPS system
  • Monitor drivers to ensure tours and shuttle services are running on time
  • Communicate with tour operators regarding their coach requirements for each ship
  • Assist the Pier side team in keeping track of maintenance issues
  • Ensure drivers are filling out their daily logs and check over for accuracy
  • Effectively manage incidents & breakdowns to ensure safety and that the guest experience is minimally impacted

What You Will Like About Us:

  • A great work environment with a fun team where your opinion and input are valued
  • Very competitive wage structure
  • Free onsite parking


  • Ability to work a variety of shifts, with adaptable scheduling
  • Demonstrate excellent communication and observational skills
  • High level of attention to detail
  • Maintain a high standard of professionalism and organization
  • Work effectively in a team environment
  • Previous dispatching experience (Preferred)
  • Previous customer service experience (Preferred)

Job Types: Full-time, Seasonal


  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekend availability

Work Location: Victoria, BC