Pacific Northwest Transportation Services (PNWTS) is the proud supplier of carbon-neutral transportation services for the cruise industry in Victoria, British Columbia. Located at the Ogden Point Cruise Terminal, PNWTS operates convenient shuttle connections from the pier in the Breakwater District to downtown Victoria. We are looking for an energetic and positive individual to join our shuttle team.

Wage: $24.29/hr

Job Types: Full-time seasonal, Part-time seasonal

Job Description

Conduct the sale of shuttle tickets professionally and coordinate crowds to ensure our shuttle runs in the allotted time frames.

Your Work Will Include:

  • Selling roundtrip shuttle tickets to cruise guests heading into downtown Victoria and performing cash outs at the end of shift
  • Checking in shuttle guests with pre-paid tickets
  • Greeting shuttle guests on the pier and downtown, answering questions, and providing guidance relating to shuttle schedules and locations
  • Assisting shuttle guests back onto the shuttle from the downtown bus stop
  • Effectively managing crowd control and managing passenger counts to maximize load factors
  • Aiding shuttle drivers to board guests with mobility issues
  • Communicating with our dispatch team and other agents to ensure smooth operations

What You Will Like About Us:

  • A great work environment with a fun team where your opinion and input are valued
  • Very competitive wage structure
  • Team sales incentives
  • Uniform provided
  • Free onsite parking

What We Will Like About You:

  • You can stand for extended periods, regardless of weather conditions
  • You are available to work a variety of shifts, with adaptable scheduling
  • You demonstrate excellent communication, organizational, and observational skills, and work effectively in a team environment–conducting tasks in a polite and professional manner
  • Previous customer service experience in a fast-paced environment (Preferred)

Job Types: Full-time, Part-time, Seasonal

Contract length: 6 months

Part-time hours: 20 per week


  • On-site parking


  • 8-hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekend availability

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Victoria, BC: reliably commute or plan to relocate before starting work (required)


  • Customer service: 1 year (preferred)

Work Location: Odgen Point

Application deadline: 2023-04-01

Expected start date: 2023-04-11